North End - Flipbook - Page 16
HIGHWOODS PROPERTIES
E V E RY T H I N G U N D E R O N E R O O F
Highwoods takes pride in keeping everything in-house so we can make decisions that benefit our customers
for the long-term. From on-site property management to on-the-ground maintenance technicians, our in-house team
handles it all. Rest assured that if you have a problem, we have the team members to solve it.
Our reputation for exemplary, proactive service is long-standing. Highwoods Properties has an extensive and professional
property management and maintenance team that will handle the day-to-day operations of the office building.
KEY STRENGTHS
SERVICELINK
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Request maintenance service online,
then watch your work order status in real-time.
• Accessible online or by phone 24/7
• Wireless notification to your service technician
• Average resolution time 41.3 minutes
• View service history anytime, anywhere
Customer Focused Approach
Depth and Range of Experience
Financial Strength and Stability
Multi-Disciplinary Team of In-House Professionals
Office Development
Commitment to Sustainable Development
AREAS OF EXPERTISE
PAYLINK
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Pay bills entirely online with PayLink, a fast
and secure way to go green.
• View open invoices in real-time
• Pay by secure ACH
• Schedule future payments
• Review payment history
Build-Out of Customer Interior Space
Customer Move-In Coordination
Customer Service and Leasing
Asset Management Services
Administration and Project Team Coordination
Design and Space Planning
Lease and Contract Negotiation
Site Selection and Land Preparation
Zoning and Development Planning
Design Coordination and Master Planning
Budgeting and Value Engineering
Design Review Coordination
Development Approvals and Permitting
Construction Management and Project Delivery
SUSTAINABLE STRATEGIES
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Building System Commissioning
Construction Waste Management
Energy Efficient Mechanical and Electrical Systems
Low-Emitting (Volatile Organic Compound) Materials
(Adhesives, Sealants, Paints, Carpet Systems)
• Optimized Site Design
• Sustainable Construction Materials
CUSTOMER COMMAND CENTER
Our personalized approach extends beyond the phone call,
email or live chat.
• Customer service reps available 24/7
• 4.8 seconds average hold time
• Over 98% customer satisfaction rating
LIVEMETER
Our award-winning LiveMeter program tracks, monitors and controls
electrical service to your building.
• Advanced energy monitoring systems send real-time data to our
Energy Command Center
• Includes over 95% of all Highwoods-managed energy consumption
• Standard in all new construction
• Since 2013, our carbon footprint reduction equates to taking over
5,600 cars off the road
