Captrust Brochure - Flipbook - Page 14
EVERYTHING UNDER ONE ROOF
Highwoods is not a merchant builder but rather an all-under-one-roof collection
of professionals committed to building, operating and maintaining the most
talent-supportive and resilient workplaces for the long term. We develop and own
high-performance, energy-efficient and wellness-focused office buildings with
24-hour customer service, on-site maintainance personnel and a committment
to making your workplace a compelling and competitive advantage in retaining
and recruiting the very best talent.
LIVEMETER
Our award-winning LiveMeter program tracks, monitors and controls electrical service.
• Includes over 95% of all Highwoods-managed
• Advanced energy monitoring
energy consumption
systems send real-time data to
• Since 2013, our carbon footprint reduction
our Energy Command Center
equates to taking over 5,600 cars off the road
• Standard in all new construction
CUSTOMER COMMAND CENTER
Our personalized approach extends beyond the phone call, email or live chat.
• Customer service reps available 24/7
• 4.8 seconds average hold time
• 98.9% customer satisfaction rating
SERVICELINK
Pay bills entirely online with VersaPay,
a fast and secure way to go green.
• View open invoices in real-time
• Pay by secure ACH
• Schedule future payments
• Review payment history
Request maintenance service online.
• Accessible online or by phone 24/7
• Wireless notification to your service technician
• Average resolution time 41.3 minutes
• View service history anytime, anywhere
