Midtown West Tampa - Page 31



unparalleled
CUSTOMER SERVICE
Our reputation for exemplary, proactive service is long-standing. Highwoods Properties has an extensive
and professional property management and maintenance team that will handle the day-to-day
operations of the office building.
SERVICELINK
PAYLINK
Request maintenance service online,
Pay bills entirely online with PayLink, a fast
then watch your work order status in real-time.
• Accessible online or by phone 24/7
• Wireless notification to your service technician
• Average resolution time 41.3 minutes
• View service history anytime, anywhere
and secure way to go green.
• View open invoices in real-time
• Pay by secure ACH
• Schedule future payments
• Review payment history
CUSTOMER COMMAND CENTER
Our personalized approach extends beyond the phone call, email or live chat.
• Customer service reps available 24/7
• 4.8 seconds average hold time
• 98.1% customer satisfaction rating
LIVEMETER
Our award-winning LiveMeter program tracks, monitors and controls electrical service to your building.
• Advanced energy monitoring systems send real-time data to our Energy Command Center
• Includes over 95% of all Highwoods-managed energy consumption
• Standard in all new construction
• Since 2013, our carbon footprint reduction equates to taking over 5,600 cars off the road
Catherine Bradshaw
Customer Service Manager
8 years at Highwoods
Every building in the Highwoods
portfolio is individually monitored to
find ways to reduce its carbon footprint
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MIDTOWN ONE | MIDTOWNTAMPA.COM
SMARTPARK™
SmartPark™ by Highwoods Properties is a state-of-the-art automated hands-free parking system featuring easy
in & out access, mobile parking validations, 24/7 parking support and electric vehicle charging stations.
• Online & mobile parking validations
• Web-based account management
• 24/7 customer support
MIDTOWNTAMPA.COM | MIDTOWN ONE
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